An Introduction to Diagonal Communication
Diagonal communication refers to communication that crosses both levels and functions or departments where staff members from different departments, irrespective of their reporting relationship, interact with one another within the organization.
A diagram of diagonal communication looks like this ...
Unlike verticalOpens in new window and horizontal communication,Opens in new window which follows the rigid norms of communication protocol in organizations, diagonal or crosswise communication is not affected by any lines of authority. For example, a junior staff from department A can interact with a senior staff from department C.
Diagonal communication is beneficial as it is fast, effective and efficient. A vice manager of an enterprise can want to learn operation properties of a device which was bought from a foreign country and at the stage of assembly. For this reason, he/she go beyond official channels and can demand technical data from an experienced engineer about that device. As a result, diagonal communication takes place (Arisoy 2007:27).